Return and Refund Policy – Anshi Gold
At Anshi Gold, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not happy with your purchase, we offer a straightforward return and refund policy to address any issues you may encounter.
1. Eligibility for Returns
You may return your product under the following conditions:
- Broken or Damaged Items: If the item is broken, damaged, or has any defects upon arrival, you are eligible for a return.
- Defective Items: If the product is defective or malfunctions, you can return it within 7 days of receiving the product.
2. Return Timeframe
- Within 7 Days: If the product is broken, damaged, or defective, you may return it within 7 days of receipt. We will process a full refund or send a replacement, depending on your preference.
- After 7 Days: If it has been more than 7 days since you received the product, we will offer one of the following solutions:
- Refund: A refund to your original payment method.
- Replacement: A replacement of the same product, depending on availability.
3. How to Initiate a Return
To start the return process, please follow these steps:
- Contact Us: Reach out to us within the return window at [Your Contact Information], providing your order number, details of the issue, and photos of the broken or defective item (if applicable).
- Return Approval: Once we approve your return request, we will provide instructions for shipping the item back to us.
- Return the Item: Ensure that the product is packed securely in its original packaging with all accessories included before sending it back.
4. Refund Process
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days and credited to your original payment method.
- Full Refund: If the item is returned due to damage or defects, we will issue a full refund, including any shipping charges.
- Partial Refund: In cases where the product is returned for reasons other than damage or defects, we may issue a partial refund based on the product’s condition.
5. Exchange Policy
If you prefer an exchange instead of a refund, we are happy to send you a replacement product. Exchanges are subject to availability and will only be processed after we receive the returned item in its original condition.
6. Shipping Costs for Returns
- Damaged or Defective Items: If the product is broken or defective, Anshi Gold will cover the cost of return shipping.
- Non-Defective Returns: If the product is being returned for reasons unrelated to damage or defects, the customer will be responsible for the return shipping costs.
7. Non-Returnable Items
Certain products may not be eligible for return, including:
- Items that have been used, damaged, or altered after delivery.
- Products returned without all original packaging and accessories.
8. Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
- First, check your bank or credit card account.
- Contact your bank or credit card provider, as processing times may vary.
- If you still have not received your refund, please contact us at [Your Contact Information].
9. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us at:
info@anshigold.com
Anshigold08gmail.com